Cloud Support Engineer - Database

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

ansible terraform postgresql mongodb redis

๐Ÿ“‹ Description

  • Support databases and cloud infra across MySQL, PostgreSQL, Redis, MongoDB, ClickHouse.
  • Troubleshoot production issues affecting performance, replication, backups, and connectivity.
  • Guide customers in designing scalable, reliable database architectures on DigitalOcean.
  • Collaborate with senior engineers on onboarding, migrations, and escalations.
  • Participate in incident response and on-call rotations for critical issues.
  • Create and maintain documentation and playbooks to improve processes.

๐ŸŽฏ Requirements

  • 2โ€“5 years of experience in technical support, DevOps, cloud engineering, or similar roles.
  • Hands-on with PostgreSQL, MySQL, Redis, MongoDB, ClickHouse; Kafka/OpenSearch familiarity.
  • Strong Linux, networking, and cloud infrastructure fundamentals.
  • Understanding backups, replication, indexing, and performance tuning.
  • Troubleshooting across app, database, and infrastructure layers; customer-focused.
  • Kubernetes experience and IaC tools like Terraform, Helm, Ansible preferred.

๐ŸŽ Benefits

  • We innovate with purpose; work on cloud and AI to empower builders.
  • Career development: conferences, training, LinkedIn Learning.
  • Well-being: EAP, local meetups, flexible time off.
  • Salaries with potential bonus; equity and ESPP programs.
  • Hybrid work model with flexible arrangements.
  • DigitalOcean is an equal-opportunity employer.
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