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javascript docker aws python kubernetes📋 Description
- Deliver exceptional technical support; resolve customer issues with L1 and R&D.
- Troubleshoot with logs/traces; use kubectl, awscli; script.
- Collaborate cross-functionally across regions and teams.
- Document runbooks and FAQs; maintain knowledge base.
- Be an advocate for customers in internal discussions.
- Build knowledge of the AlphaSense platform; close knowledge gaps.
- Use AI tools daily for investigations and documentation.
🎯 Requirements
- Bachelor's degree in CS/IT or related field (or equivalent experience).
- 2-4 years in technical support, IT operations, cloud operations, or related field.
- CLI tools (kubectl, awscli) and scripting (Python/JavaScript).
- GraphQL and REST APIs knowledge.
- Familiarity with connecting LLMs to external tools (multi-agent systems).
- Exposure to alerting and logging systems (Prometheus, Grafana).
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