Related skills
javascript aws prometheus python kubernetes📋 Description
- Deliver technical support; second line of defense; drive tickets to resolution.
- Troubleshoot issues using logs/traces; run kubectl, awscli; script as needed.
- Collaborate across regions and time zones; share knowledge proactively.
- Document runbooks, KEDB, and FAQs; maintain documentation hygiene.
- Advocate for customers in internal discussions to maximize value.
- Build platform knowledge; identify gaps; plan to close them.
🎯 Requirements
- 2-4 years in technical support, IT operations, cloud operations or related field.
- Clear written and verbal communication; explain technical concepts.
- Problem-solver with a customer-first mindset; surface risks early.
- Adaptable and eager to learn; ask for help when blocked.
- Bachelor's degree in CS/IT or related field, or equivalent practical experience.
- Proficient with CLI tools (kubectl, awscli) and scripting in Python/JavaScript.
🎁 Benefits
- Growth paths to Senior Cloud Support Engineer or SRE.
- Structured training and collaboration with Engineering.
- Global team across US, Canada, UK, India, Singapore.
- Equal-opportunity employer; inclusive workplace.
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