Cloud Sales Orders Specialist

📋 Description

• Own and manage tickets related to sales support requests.
• Run discovery sessions and communicate with Advisors and Customers to qualify the best solution for their needs.
• Leverage the AppDirect Marketplace and internal tools to identify optimal provider products and solutions aligned with customer requirements.
• Deliver a best-in-class customer experience throughout the full quote-to-fulfillment lifecycle, meeting defined SLAs.
• Manage deal registrations, discount approvals, quoting processes, and provider orders within the AppDirect Marketplace.
• Execute all marketplace fulfillment operations, including provisioning with providers and resolving pending events to ensure timely delivery.

🎯 Requirements

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.
• 1+ years of experience in quoting and ordering operational support, with expertise in cloud services.
• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.
• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).
• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.
• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.

🎁 Benefits

• Be Seen, Be Yourself, and Do Your Best Work in a values-driven culture.
• Collaborative, cross-functional teamwork to improve the customer journey.
• Opportunity to influence cloud sales operations and customer experience globally.