Related skills
azure microsoft 365 intune kaseya entra id📋 Description
- Lead a team of T1 techs in a 24x7x52 operation.
- Oversee evening cloud and desktop support and incident resolution.
- Serve as Incident Commander for major service disruptions.
- Mentor staff on Azure and M365 troubleshooting.
- Ensure FedRAMP, HIPAA, HITRUST, IRS 1075 compliance.
- Facilitate bilingual English/Spanish updates and docs.
🎯 Requirements
- Azure Infrastructure Mastery; manage VMs, VNETs, Storage, Entra ID.
- Experience with MS 365, ScreenConnect, LogMeIn, Kaseya.
- ITIL framework strong; incident, problem, change management.
- Certifications AZ-900, AZ-104, AZ-305, MS-900, MD-102, MS-102.
- Bilingual English/Spanish (written and verbal).
- 5+ years leading MSP or enterprise tech support teams.
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