Related skills
salesforce sql google sheets netsuite excel📋 Description
- Resolving cloud billing issues for customers via email or phone.
- Manage and track work in a case management system.
- Generate reconciliation reports from multiple platforms.
- Process Return Authorizations and Credit Memos in NetSuite.
- Collaborate with Support, Legal, OrderOps, Engineering on billing issues.
- Review accounts suspended for nonpayment with the Eng Cloud Billing team.
🎯 Requirements
- 3-5 years of billing operations experience.
- Flexibility to cover quarter-end and US hours.
- Strong verbal and written communication skills.
- Strong attention to detail.
- Creative problem solving.
- Proficiency in Excel or Google Sheets (VLOOKUP, pivot tables).
🎁 Benefits
- Competitive pay based on your work.
- Health coverage for you and your family.
- Flexible locations and schedules.
- Generous vacation days each year.
- Donation matching up to $2000.
- Up to 40 volunteer hours per year.
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