Closing Coordinator

📋 Description

• Serve as the first contact for clients by phone.
• Answer questions, resolve requests, guide clients through closing.
• Support the closer queue to keep files moving.
• Client-facing, high-impact role with strong escrow knowledge.
• Meet KPI targets including call handling and CSAT.

🎯 Requirements

• At least two years of current Escrow Officer experience.
• One or more years of call center or related experience preferred.
• Notary optional.
• Customer-obsessed mindset.
• Proficient in processing and managing an escrow file from start to finish.
• Strong understanding of escrow practices and local regulations.

🎁 Benefits

• Medical, dental, and vision insurance options.
• 401(k) with company match.
• Generous vacation time and paid family leave.
• Health Savings Account (HSA).
• Short- and long-term disability.
• Supplemental life and AD&D insurance.