Closing Coordinator

📋 Description

• Handle inbound and outbound calls; respond professionally to inquiries.
• Collaborate with Lenders and Consumers to prepare escrow instructions.
• Resolve customer issues; escalate complex cases when needed.
• Meet or exceed KPIs: call handling time, CSAT, QA standards.
• Follow call center scripts, guidelines, and compliance requirements.
• Support production by queue coverage; assist title conveyance and review.

🎯 Requirements

• 2+ years escrow officer experience.
• 1+ year call center or related experience preferred.
• Notary optional.
• Customer-obsessed mindset.
• Fully proficient in processing and managing an escrow file from start to finish.
• Strong understanding of escrow practices and local regulations.

🎁 Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous vacation time
• 12 weeks Paid Family Bonding Leave
• Health Savings Account (HSA)
• Disability and life insurance options