Clinical Support Specialist (Temp-to-Hire)

📋 Description

• Conduct outbound/inbound calls to patients, providers, and pharmacies via Arine’s platform.
• Explain clinical programs (medication adherence, MTM) and schedule telephonic/video appointments.
• Document all interactions and outcomes accurately in Arine’s software.
• Meet individual and team metrics for outreach, engagement, and outcomes.
• Escalate potential medication-related issues to a pharmacist.
• Provide patient-centric support and respond to inquiries professionally.

🎯 Requirements

• Bachelor’s degree in Health Sciences preferred; healthcare cert preferred.
• Excellent written and verbal communication; customer service focus.
• Ability to prioritize in a fast-paced environment; reliable and accountable.
• Knowledge of basic medical terminology and medication names.
• Proficient with Google Workspace and Mac; Slack/Five9 experience.
• Comfort learning new clinical software; team player; can work independently.

🎁 Benefits

• Full benefits from day one.
• Remote role with occasional on-site meetings.
• Dynamic team with growth and learning opportunities.
• Seasonal workload with peak-season support.
• Coaching in a metrics-driven environment.
• Collaborative cross-functional teamwork with clinicians/engineers.