Related skills
customer success cross-functional collaboration metrics📋 Description
- Lead customer operations for assigned accounts in CS and Pharmacy Ops.
- Primary operational contact; resolve escalations with clinics and teams.
- People leadership: coach hourly staff and manage daily operations.
- Analyze metrics; diagnose gaps; drive action plans.
- Partner with Program Managers for QBRs and optimization initiatives.
- Remote-first with travel to customer sites up to 50%.
🎯 Requirements
- 5+ years in operations; 3-5 yrs in specialty pharmacy ops; customer relations.
- Strong relationship-building and clear communication; multiple stakeholders.
- Excellent time management; handle multiple customers.
- Analytical: proficient at diagnosing operational issues.
- Operational oversight with process optimization focus.
🎁 Benefits
- Flexible hours and flexible PTO.
- Work remotely.
- Generous parental leave.
- Comprehensive healthcare, vision and dental benefits.
- Competitive salary and equity.
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