Related skills
documentation jira confluence zendesk edc📋 Description
- Provide global support for Veeva Clinical products
- Learn product knowledge to ensure client success
- Troubleshoot production issues impacting end-users
- Answer inquiries on capabilities, navigation, or configuration
- Coordinate releases and configuration changes to production
- Gather data, reproduce issues, propose resolutions
🎯 Requirements
- Familiarity with Electronic Data Capture (degree or 3+ yrs)
- Desire to learn new soft and technical skills
- Ability to diagnose and use industry-standard tools to ensure performance
- Fluent in English (written and verbal)
- Analytical mindset, hands-on problem solver
- Ability to communicate effectively through multi-contact channels
🎁 Benefits
- Clinical research system knowledge (eISF, CTMS, EHR, eTMF, EDC)
- Zendesk, Jira, and Confluence knowledge
- 2nd or 3rd-line product support experience
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!