Related skills
crm billing asana google workspace zendesk📋 Description
- Lead complex provider escalations and coordinate cross-functional workflows.
- Serve as SME on Alma products and Integrity Standards.
- Maintain process documentation and support policy compliance.
- Educate providers on Alma policies, procedures, and tools.
- Surface trends from escalations to boost clinical quality.
- Manage internal systems (Zendesk, Asana) and cross-team collaboration.
🎯 Requirements
- 2-3 years in customer experience, operations, strategy, or compliance.
- Must be in good standing at Alma for 9+ months.
- Proficient with Google Suite; CRM and PM tools like Zendesk/Asana.
- Able to translate complex escalations into clear next steps for cross-functional partners.
- Creative thinker, organized, and customer-centric.
- Passionate about making mental healthcare accessible.
🎁 Benefits
- Remote-first company
- Health insurance through Cigna/MetLife (medical, dental, vision)
- 401k plan (Roth and traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Flexible PTO
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