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customer service data entry microsoft office attention to detail phi📋 Description
- Reviews test reports for accuracy via LIMS.
- Documents and updates patient accounts with actions.
- Communicates with Care Specialists, Inside Sales, Clinical Laboratory Scientists, Genetic Counselors and Engineering to obtain information.
- Responds to emails in a timely, friendly, professional manner.
- Direct unresolvable issues to Clinical Data Reporting Team Lead.
- Updates SOPs and the database to reflect current practices.
🎯 Requirements
- Associate degree and/or 2 years minimum data entry/customer service experience.
- Flexible in work time and shift as required.
- Knowledge of Microsoft Office and basic typing with strong spelling/grammar.
- Knowledge of numeric, oral, and written language applications.
- Attention to detail and strong organizational skills; self-starter.
- Able to adapt to change and meet goals; results-oriented; willing to learn.
🎁 Benefits
- Medical, dental, vision, life, and disability coverage.
- Free testing for employees and immediate families; fertility care.
- Pregnancy and baby bonding leave; 401(k) benefits; commuter benefits.
- Generous employee referral program.
- Additional benefits available.
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