Related skills
crm salesforce care coordination ehr epic📋 Description
- Lead and coach a team of Clinical Care Coordinators.
- Ensure referrals are completed safely and SLAs met.
- Own day-to-day people management and development.
- Balance care, operations, and leadership with empathy.
- Step in to support complex cases as needed.
- Uphold high-quality, member-first experience.
🎯 Requirements
- 3–5+ years in patient navigation or care operations.
- Previous people leadership experience.
- Knowledge of US healthcare systems, insurance rules.
- Prior authorisation workflows.
- Specialist referral coordination experience.
- Familiarity with EHRs or care-coordination platforms (Epic, Athena, Elation).
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