Related skills
customer success project management pharmaceuticals executive_relationships📋 Description
- Develop and maintain relationships with key stakeholders, including C-level executives.
- Staff engagements with global cross-functional teams such as Servicing, Product & Engineering.
- Mentor customers on organization design and Centers of Excellence to boost adoption.
- Mentor and coach team members, providing guidance and feedback on performance.
- Drive end-to-end customer value journey; influence executives with product knowledge.
- Establish program roadmaps and detailed value plans to guide delivery.
🎯 Requirements
- Minimum 10 years of relevant Pharmaceuticals customer success or strategy consulting experience.
- Proven track record in leading large-scale transformation programs and process re-engineering.
- Experience with AI-based transformation is a strong plus.
- Deep experience with change management practices.
- Ability to navigate large global organizations and persuade through data and facts.
- Consultative approach when engaging with senior executives and practice leads.
🎁 Benefits
- Pioneer Innovation: Shape the future of AI-driven operations with Celonis.
- Ownership from Day 1: RSUs and merit-based refresh grants.
- Unrivaled Family Support: Parental leave from day one.
- Work-Life Integration: Hybrid model with Unlimited PTO.
- Continuous Growth: 70-20-10 learning, mentorship, and training.
- Holistic Well-being: WellHub, mental health support, Wellness Weeks.
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