Related skills
customer success program management change management stakeholder management ai📋 Description
- Develop relationships with C-level executives and align Celonis with strategic objectives.
- Staff engagements with global cross-functional teams (Servicing, Product & Engineering).
- Mentor customers on org design and Centers of Excellence to boost adoption.
- Mentor and coach team members; provide guidance and performance feedback.
- Own the end-to-end customer value journey; drive value realization and adoption.
- Lead customer advisory boards and be the voice of the customer inside Celonis.
🎯 Requirements
- Minimum 10 years in customer success or strategy consulting within FSI.
- Proven track record delivering large-scale transformation programs.
- Experience with AI-based transformation is a strong plus.
- Deep change management experience across large global organizations.
- Engages senior executives and pitches opportunities with SMEs.
- Strong communication; self-motivated team player; thrives in fast-paced, ambiguous environments.
🎁 Benefits
- Pioneer innovation with leading process mining tech.
- Accelerate growth with clear career paths and mentorship.
- Competitive benefits: PTO, hybrid options, RSUs, parental leave.
- Well-being support: gym subsidies and counseling.
- Inclusive culture with belonging programs.
- Meaningful impact through values-driven work.
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