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customer success change management ai executive communication process mining📋 Description
- Lead data-driven business transformation for strategic CPG clients.
- Accountable for customer success with strategic customers.
- Collaborate with cross-functional teams to drive measurable impact.
- Define long-term vision with executives and mobilize Celonis resources.
- Champion transformational initiatives across Celonis accounts.
- Guide customers to become Lighthouse Celonis customers.
🎯 Requirements
- 10+ years in customer success or strategy consulting in CPG.
- Proven track record in large-scale transformation programs and process re-engineering.
- AI-based transformation experience is a plus.
- Change management expertise and navigating large global organizations.
- Ability to design, pitch, and sell opportunities with SMEs and practice leads.
- Consultative approach with senior executives and leaders.
🎁 Benefits
- Pioneer innovation with Celonis Process Intelligence.
- Ownership from Day 1: RSUs and merit-based grants.
- Inclusive family support and parental leave policy.
- Flexible hybrid work model and unlimited PTO where applicable.
- Growth via mentoring programs and learning platform.
- Well-being programs and Wellness Weeks.
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