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account management customer success onboarding stakeholder management cross-functional collaboration📋 Description
- End-to-End onboarding: manage handoff from sales to live delivery.
- Launch excellence: coordinate stakeholders to enroll learners and launch on schedule.
- Technical & operational setup: ensure proper infra for long-term success.
- ROI translation: translate program data into executive outcomes.
- Quality oversight: ensure a high-quality learner experience.
- Impact reporting: lead Value Reviews to demonstrate business impact.
🎯 Requirements
- Ownership mentality: own single point of contact.
- Strategic execution: navigate boardroom to project plan.
- Consultative approach: advise clients on workforce solutions.
- Collaborative drive: rally cross-functional teams toward client goals.
🎁 Benefits
- Time off: 27 days holiday plus 5 extra days for life events, volunteering and wellbeing.
- Health & wellness: private medical, life insurance, gym & wellbeing resources.
- Hybrid work: office 3 days/week; coaches/instructors once a month.
- Work-from-anywhere: up to 10 days/year.
- Space to connect: regular catch-ups and events.
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