Client Support Specialist

📋 Description

• Coordinate with internal departments to resolve issues with the client until completion.
• Handle inquiries from systems using basic direction and discretion to resolve issues.
• Assist in developing support delivery strategy, processes, escalations, and training.
• Provide information about products/services, answer questions, and resolve problems.
• Complete tasks or activities supporting the implementation of procedures.
• Ensure inquiries are followed up and resolved.

🎯 Requirements

• Prior education or career experience.
• Apply job skills, policies, and procedures with minimal supervision.
• Determine course of action based on guidelines and modify processes.
• Exercise judgment within defined procedures to determine appropriate actions.
• Build productive internal and external relationships to resolve mutual problems.
• Preferred: Bachelor's degree and 0-2 years of related experience or equivalent.