Client Support Specialist

📋 Description

• Meet clients, provide clarity, and build trust in our process.
• Communicate with clients across text, email, and phone to understand inquiries.
• Determine the best way to support them and guide next steps.
• Learn to navigate internal tools like Kustomer and Salesforce.
• Support hundreds of ordinary people weekly with empathy.
• No prior legal experience needed; we’ll train you.

🎯 Requirements

• Minimum 3 years in professional customer-support across CX, insurance, or sales.
• Empathetic and able to support people in crisis while driving conversations.
• Quick learner and competent writer, able to master new topics.

🎁 Benefits

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & ~20 paid holidays each year (year-end)
• Free membership to OneMedical
• $600/year reimbursable internet stipend
• $1,000 reimbursable stipend for education and training
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA
• Humble, thoughtful, smart, fun colleagues