Related skills
crm slack salesforce jira confluence📋 Description
- Triage and troubleshoot customer issues across multiple teams.
- Interface with Implementation, Sales, Client Success, Tech, Medical Affairs to resolve issues.
- Manage Salesforce cases and ticketing workflows; escalate high impact problems.
- Process patient payments and track outreach across departments.
- Stay current on product updates; share knowledge with frontline teams.
- Adapt to evolving needs; rapidly learn new issue types and tools.
🎯 Requirements
- 2+ years in fast-paced, data-focused, investigative environment.
- Experience triaging complaints with Medical Science Liaison and Regulatory/Quality teams.
- Experience designing workflows and processes.
- 2+ years’ experience with Salesforce or other CRM ticketing systems.
- Excellent verbal and written communication; explain technical concepts clearly.
- Must be willing to work in PT or MT time zones (11am-7pm PST or 12pm-8pm MST).
🎁 Benefits
- Mostly remote with occasional travel for team meetings.
- Offices available in Denver, NY, Dallas, Lisbon.
- Access to modern tools: Google Workspace, Slack, Confluence/Jira, Zoom.
- Equal opportunity employer and inclusive culture.
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