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hubspot customer support veterinary start-up ticketing📋 Description
- Serve as primary contact for customer inquiries via email, LiveChat, and phone.
- Troubleshoot and resolve first-line issues for hospital, vet, and tech users.
- Coordinate second-line/escalated issues with regional teams.
- Help manage call-outs using current processes.
- Document rainy day scenarios and share learnings with the team.
- Maintain HubSpot to record client communications and CS tickets.
🎯 Requirements
- 2+ years in client/customer support, ideally in startups.
- Veterinary industry experience a plus.
- Proactive, organized and accurate in communications.
- Excellent communication and organizational skills.
- Familiar with customer support tools/software.
- Flexible and agile, able to pivot quickly.
🎁 Benefits
- Accelerated growth and learning potential.
- Stipends for home office, continuing education, and wellness.
- Comprehensive health benefits; base medical plan covered 100%.
- 401K retirement benefits.
- Unlimited Paid Time Off.
- Parental leave and reproductive care.
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