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crm hubspot customer support ticketing livechat📋 Description
- Be primary contact for customer inquiries via email, LiveChat, and phone.
- Troubleshoot first-line issues for hospital/vet/tech users with accurate responses.
- Coordinate second-line/escalated issues with regional BD/AMs and other departments.
- Facilitate and help manage call-outs within current processes.
- Proactively document rainy-day scenarios and share learnings with the team.
- Maintain HubSpot to document all client communications and CS tickets.
🎯 Requirements
- 2+ years experience in client/customer support
- Vet technician/animal healthcare experience a plus
- Proactive, organized and accurate communications
- Excellent communication and organizational skills
- Familiar with customer support tools/software
- Flexible and agile with the ability to pivot quickly
🎁 Benefits
- Accelerated growth and learning potential
- Home office setup stipends and continuing education
- Comprehensive health benefits with base plan coverage
- 401K retirement plan
- Unlimited Paid Time Off
- Paid parental leave and reproductive care
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