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reporting crm hubspot livechat📋 Description
- Be a point of contact for customer inquiries via email, LiveChat, and 1-833-Roo Vet.
- Troubleshoot and resolve first-line issues from hospitals/vets/tech users with clear responses.
- Coordinate second-line/escalated issues with relevant regional BD/AMs and other departments.
- Facilitate and help manage potential call outs with current processes in place.
- Proactively document rainy day scenarios and share key learnings with the team.
- Maintain Hubspot to ensure all client communications and CS tickets are documented.
🎯 Requirements
- 2+ years in client/customer support, ideally in an early-stage startup.
- Vet technician/animal healthcare industry experience a plus.
- Proactive, organized and accurate in internal and external communications.
- Excellent communication and organizational skills.
- Familiar with customer support tools/software.
- Timely and efficient in task accuracy and completions.
🎁 Benefits
- Accelerated growth and learning potential.
- Stipends for home office setup, education, and monthly wellness.
- Comprehensive health benefits with 100% base medical.
- 401K and retirement benefits.
- Unlimited Paid Time Off.
- Paid maternity/paternity and reproductive care leave.
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