Client Support Specialist

📋 Description

• Field troubleshooting emails and calls from clients and respond to issues.
• Ensure first-order health for new clients.
• Pull key reports, metrics, and data to promote program health.
• Act as a product expert and advocate for the client.
• Work with Client Support Managers to prepare for Business Reviews.
• Advise quarterly budgeting and monthly variance reviews.

🎯 Requirements

• Bachelor's degree.
• 1-3 years in a client support/operations role with direct client contact.
• Proficiency with Excel, Word, PowerPoint, JIRA, Asana and Dynamics CRM.
• Ability to travel for company and client-related activities.

🎁 Benefits

• Medical, dental, and vision coverage.
• Wellness programs.
• 401(k) matching.
• Open paid time off.
• Generous parental leave.