Client Support Representative

📋 Description

• Retrieve medical documentation from client systems (invoices, UB-04, EOBs, PHI)
• Submit and monitor document requests to ensure necessary claim documentation
• Scan, upload, and securely store medical records per data handling standards
• Compile reconciliations by gathering data to prepare reports
• Research closed/returned claims; resolve open items; rebill where needed
• Support prebill queue resolution and maintain KPI performance

🎯 Requirements

• High School Diploma or GED required
• 1+ years in healthcare operations, revenue cycle, or document management preferred
• Familiarity with medical claims documentation and payer/provider data processes preferred
• Equivalent combination of education and experience will be considered
• Strong computer proficiency; MS Office (Word, Excel, Outlook)
• Regular and predictable attendance