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crm data analysis customer service fraud investigation📋 Description
- Provide customers with world-class customer service
- Be a supportive, collaborative partner installers can rely on; communicate about projects
- Partner with installers to improve the customer experience; primary contact for escalated issues
- Resolve questions or concerns from existing customers
- Develop knowledge of GoodLeap products
- Manage a pipeline of projects to completion; document CRM interactions
🎯 Requirements
- Ability to multitask
- Work independently and collaboratively
- Interact effectively with high-profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Home Improvement knowledge preferred (HVAC, windows, roofing)
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