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crm hubspot enterprise support zendesk cross-functional collaboration📋 Description
- Be the primary point-of-contact for enterprise inquiries via support channels.
- Monitor, triage, and manage the Enterprise support inbox and ticket workflow.
- Troubleshoot and resolve first-line issues from enterprise hospital groups.
- Escalate complex issues to the Enterprise Account Manager with clear context.
- Maintain queue health with proper ticket routing, tagging, and follow-up.
- Partner with Customer Support and internal teams to resolve issues without escalation.
🎯 Requirements
- 3+ years experience in client/customer support, account operations, or enterprise support environments.
- Veterinary hospital experience is a bonus!
- Strong written communication and ability to draft clear customer-facing messages.
- Highly organized with strong attention to detail and ability to manage multiple tasks.
- Excellent problem-solving skills and ability to troubleshoot issues independently.
- Comfortable working across multiple systems and tools to gather information and resolve issues.
🎁 Benefits
- Accelerated growth and learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits with base medical plan coverage at 100%.
- 401K
- Unlimited Paid Time Off
- Paid maternity/paternity and reproductive care leave.
- Gifts on your birthday and anniversary.
- Domestic travel opportunities for regional team events.
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