Support day-to-day payment and customer activities to ensure service quality
Collaborate with cross-functional teams on projects
Deliver operational tasks to support the day-to-day running of payments and customer activity
Interact with clients to understand needs and business context
Produce reports and management information as required
Rotating shifts 7am-7pm Mon-Fri; occasional out-of-hours

🎯 Requirements

UK Payments, FX and cross-border payments incl Bacs/CHAPS/Faster Payments
Clearing and settlement for major UK/EU schemes
Nostro account management and reconciliation
First escalation point to resolve customer and bank queries
Client-facing or operational support role in financial services
SWIFT MT199 familiarity

🎁 Benefits

Flexible culture with work-life balance
Office, home or hybrid options
27 days annual leave plus bank holidays
Work abroad up to 30 days in 12 months
Private healthcare and dental cover
Personal development budgets and LinkedIn Learning

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