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apis treasury management rsa symantec alliance lite 2📋 Description
- Own the Client Experience as first line of support; deliver fast, quality resolutions.
- Act as Tier 1 Support; ensure client interactions are responsive.
- Troubleshoot and resolve issues with urgency; keep clients informed every step.
- Prioritize requests to meet SLAs and exceed expectations.
- Diagnose payments, connectivity, and Alliance Lite 2 issues; manage RSA/Symantec credentials.
- Collaborate with CS, AMs, and Solutions to onboard clients and improve.
🎯 Requirements
- B2B technical support experience, ideally in a SaaS environment.
- Comfort with APIs, bank connectivity, and payment formats.
- Strong analytical and problem-solving abilities to assess complex issues quickly.
- Familiarity with treasury, banking, or accounting concepts (advantage).
- Ability to operate in ambiguity; documentation-limited environments; proactive learner.
- Passionate about delivering high-quality customer experience with clear communication.
🎁 Benefits
- R&R days to rest and recharge.
- Wellness reimbursement and weekly onsite & virtual programming.
- Generous vacation policy; work with your manager to take time off when you need it.
- Parental leave policies and family planning benefits.
- Catered lunches and fully-stocked kitchens with premium snacks/beverages.
- Employee giving match and mobile phone stipend.
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