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payments saas sql apis rsa📋 Description
- Be the front line for our clients and a trusted partner across the business.
- Own issues end-to-end: troubleshoot and resolve quickly.
- Manage and prioritize requests to hit SLAs without sacrificing quality.
- Dig into payment formats, extracts, connectivity, and Alliance Lite 2 to diagnose issues.
- Collaborate with CS, AMs, Solutions, and Engineering to resolve issues.
- Escalate with clear, documented context to help Development move quickly.
🎯 Requirements
- Curious and solutions-driven; able to adapt to shifting priorities.
- Break down complex technical issues into clear steps.
- Organized and able to juggle multiple priorities.
- Build trust quickly while balancing client advocacy with good judgment.
- Strong troubleshooter; read logs and navigate complex systems.
- Experience in B2B SaaS support; APIs and bank connectivity a plus.
🎁 Benefits
- Benefits covering physical and mental healthcare, retirement, family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days and wellness reimbursement.
- Generous vacation policy with manager approval.
- Parental leave policies and family planning benefits.
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