Related skills
payments saas sql apis banking📋 Description
- Front-line support for clients; be a trusted partner across the business
- Own issues end-to-end: troubleshoot and deliver fast, high-quality resolutions
- Manage and prioritize requests to hit SLAs with quality
- Dig into payment formats, connectivity, and Alliance Lite 2 to diagnose issues
- Collaborate cross-functionally with CS, Account Managers, Solutions, and Engineering
- Provide coverage beyond business hours to support clients when needed
🎯 Requirements
- Curious and solutions-driven; move fast when priorities shift
- Break down complex technical issues into clear, actionable steps
- Organized; juggle multiple priorities without dropping the ball
- Strong troubleshooter; read logs and work through complex systems
- Working knowledge of SQL; RSA/Symantec experience a plus
- B2B SaaS support experience; comfortable navigating APIs and bank connectivity
🎁 Benefits
- Benefits covering physical and mental healthcare, retirement, family support
- Employee giving match
- Mobile phone stipend
- R&R days to rest and recharge
- Generous wellness reimbursement and weekly onsite/virtual programs
- Generous vacation policy and parental leave
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!