Related skills
payments saas sql apis rsa📋 Description
- Be the front line for clients; resolve issues and build trust.
- Own issues end-to-end; troubleshoot and deliver fast resolutions.
- Manage inbound requests to meet SLAs with quality.
- Work with payment formats, connectivity, and Alliance Lite 2 to diagnose.
- Collaborate cross-functionally with CS, AMs, Solutions, Eng.
- Provide coverage beyond standard hours when needed.
🎯 Requirements
- Curious and solutions-driven; adapt to shifting priorities.
- Break down complex tech issues into clear steps for clients/teammates.
- Organized; juggle priorities without dropping the ball.
- Build trust quickly; balance client advocacy with good judgment.
- Proactive, eager to learn and improve processes.
- B2B SaaS support; APIs and banking formats; SQL basics.
🎁 Benefits
- Comprehensive benefits including health, retirement, and family support.
- Employee giving match.
- Mobile phone stipend.
- Wellness reimbursement and onsite/virtual programming.
- Generous vacation policy and parental leave.
- Catered lunches and team events.
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