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saas sql apis banking treasury📋 Description
- Be the front line for clients; solve problems and keep things moving.
- Own issues end-to-end; troubleshoot and drive fast, high-quality resolutions.
- Manage and prioritize incoming requests to hit SLAs with quality.
- Hands-on with payments formats, connectivity, and related systems.
- Collaborate with Customer Success, Account Managers, Solutions, and Engineering.
- Escalate with clear context to help Development move quickly.
🎯 Requirements
- Curious and solutions-driven; adapt to shifting priorities.
- Break down complex technical issues into clear, actionable steps.
- Organized and able to juggle multiple priorities.
- Proactive, detail-oriented; take ownership to get things right.
- Experience in B2B SaaS technical support; comfortable with APIs, bank connectivity, payment formats.
- SQL knowledge and familiarity with reporting tools; RSA/Symantec a plus.
🎁 Benefits
- Equity
- Comprehensive health, retirement, and family benefits
- Employee giving match
- Mobile phone stipend
- Flexible in-office days (10+ days a month)
- Wellness reimbursement and onsite/virtual programming
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