Related skills
communication crm customer success intercom📋 Description
- Re-engage prospective and early-stage clients via phone, SMS, and email.
- Coach clients through key decisions, clarifying tools and options.
- Document and track client interactions using Intercom.
- Partner with Clinical, Provider Ops, and Support teams for smooth handoffs.
- Identify pain points and advocate for client needs to improve care.
🎯 Requirements
- 1–3 years in client success, care navigation, or mental health services.
- Warm, clear, confident communication across phone, SMS, and email.
- Guide clients through uncertainty, navigate options, and next steps.
- Balance structure with empathy while meeting outreach goals.
- Thrives in fast-paced, mission-driven environments.
🎁 Benefits
- Health, dental, vision, life, and disability insurance.
- Up to 18 weeks parental leave plus new child stipend.
- 401(k) plan and equity opportunities.
- Home office stipends and meals funds.
- Flexible PTO and holidays.
- Mental health support: therapy access and wellness apps.
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