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crm account management saas customer retention upsell📋 Description
- Manage APAC mid-market client portfolio from implementation to renewal.
- Advise hospitality clients to maximize Lighthouse value.
- Lead implementation for new clients for rapid adoption.
- Identify and execute upsell opportunities to grow revenue.
- Monitor account health and mitigate churn risks.
- Be the voice of the customer; collaborate with product and sales.
🎯 Requirements
- Hospitality industry experience.
- Experience in Customer Success, Account Management in SaaS.
- Ability to manage a client portfolio.
- Excellent communication, negotiation, and emotional intelligence.
- APAC residency to understand cultural market dynamics.
- Fluency in English.
🎁 Benefits
- Flexible work from home or global offices.
- Flexible time off for work-life balance.
- Collaborative, friendly team.
- Career development: training and tools.
- Impactful work for 85,000+ users.
- Referral bonuses for bringing in talent.
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