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crm salesforce saas live chat phone support📋 Description
- Respond to high-volume inquiries via phone, chat, and email
- Run outbound calls to advance loan requests
- Identify client needs and demonstrate site features
- Flag trends affecting agent and client experience for leadership
- Share feedback and insights with leadership
- Support teammates and participate in special projects
🎯 Requirements
- Bachelor’s degree preferred
- 1-3 years customer service, ideally in high-volume call center
- Experience using CRM tools, like Salesforce
- Proficient with basic computer software and SaaS apps
- Location: North Carolina only
🎁 Benefits
- Compensation: $20.00 per hour
- Schedule: 6 days/week, weekend/evening hours may be required
- Location: North Carolina only
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