Client Success Representative Bilingual (English & Spanish) - 2/26

📋 Description

• Act as the first point of contact for company clients
• Resolve complaints and prevent issues by improving processes
• Build and maintain strong relationships with assigned carriers
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge of assigned accounts
• Answer incoming calls from carriers, brokers and potential new clients

🎯 Requirements

• Customer service experience
• Speak both English and Spanish fluently
• Possess excellent verbal and written communication skills
• Time management and multitasking skills
• Strong organizational skills and attention to detail
• Capable of prioritizing tasks/requests to meet client and company needs

🎁 Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave