Related skills
crm hubspot account management customer success salesforce📋 Description
- Own a large xSMB portfolio (~140 clients) for scalable success
- Drive adoption and engagement through digital programs and journeys
- Maximize retention and revenue with renewals and upsell opportunities
- Serve as client advocate; collaborate with cross-functional teams
- Manage client escalations to ensure timely, positive experiences
- Track key metrics and forecast renewals accurately
🎯 Requirements
- 3+ years in client success, support, account mgmt, or sales
- Proven success managing many high-volume accounts
- Proficient with CRM (Salesforce, HubSpot) and data reporting
- Strong communication; able to influence C-level stakeholders
- Solution-oriented, client-first mindset
- Nice to have HR/payroll industry experience
- Nice to have scaled success models or digital journeys
🎁 Benefits
- Health, vision, and dental coverage
- Equity ownership opportunity
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
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