Client Success Manager, Mid-Market Sales

📋 Description

• Manage a mid-market portfolio, driving retention and growth with proactive engagement.
• Deliver data-backed insights to optimize provider presence in Zocdoc.
• Use automation to manage outreach and monitor account health at scale.
• Collaborate with Sales, Product, and Support for seamless provider experiences.
• Develop scalable playbooks and processes for the growing mid-market team.
• Act as the voice of the customer, surfacing insights to inform strategies.

🎯 Requirements

• 2–3 years in customer success or client-facing roles (relationship mgmt).
• Strong written and verbal communication; builds buy-in toward objectives.
• Comfort with tech; adopt new tools and AI to scale impact.
• Creative about efficiency; identify opportunities to improve processes.
• Continuous learner; welcomes feedback and coaching.
• Positive about change; adaptable in evolving environments.

🎁 Benefits

• Flexible, hybrid work environment at our Soho location.
• Unlimited Vacation.
• 100% paid health, dental, and vision benefits.
• Commuter Benefits.
• 401(k) with employer funded match.
• Corporate wellness program with Wellhub.