Client Success Manager

📋 Description

• Lead point of contact for all client account management matters
• Suggest solutions and innovative ideas to meet client needs
• Develop trusted advisor relationships with key accounts and executives
• Lead escalations and ensure fast, effective resolution
• Plan post-launch strategy to drive long-term retention and growth
• Collaborate with internal teams to drive adoption and support

🎯 Requirements

• Proven work experience of 3+ years as a CSM or Sales
• Demonstrable ability to communicate, present and influence client C-Level stakeholders
• Solid experience with Account Management reporting systems, CRM software (e.g. Gainsight, Salesforce), Google Suite, and MS Office (particularly MS Excel), as well as AI tools (Gemini, ChatGPT, etc.)
• Understanding of sales performance metrics or KPIs
• Experience delivering client-focused solutions to client needs
• Availability to travel as needed

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Unlimited PTO
• 401K with company match