Client Success Manager, Employers

📋 Description

• Build consultative relationships with employer clients to support mental health using Big Health products.
• Manage enrollment marketing and campaign planning to raise program awareness and engagement.
• Prepare reports and lead monthly/quarterly client meetings and reviews.
• Think strategically and work cross-functionally to troubleshoot requests.
• Own up-sell opportunities and contract renewals.
• Become a product expert and internal champion for client needs as offerings evolve.

🎯 Requirements

• Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
• Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
• Ability to act proactively to influence key stakeholders and drive decisions
• Strong executive presence and ability to communicate confidently with senior benefits leaders
• Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
• Clear, collaborative communication skills and a willingness to support your Big Health team
• Proficiency with PowerPoint/Google Slides and Excel/Sheets; Looker and Salesforce desirable

🎁 Benefits

• Backed by leading venture capital firms
• Used by large employers and health plans
• Remote-friendly, collaborative culture and values
• Generous vacation policy and professional development fund
• Flexible working arrangements
• Competitive salary with stock options