Related skills
data analysis customer success project management onboarding stakeholder management📋 Description
- Design scalable CS strategy for healthcare SaaS clients.
- Build relationships with stakeholders; define KPIs and ROI.
- Primary escalation point for high-level inquiries.
- Oversee onboarding for seamless platform adoption.
- Collaborate with Product/Development to create training materials.
- Conduct regular business reviews to drive growth opportunities.
🎯 Requirements
- Bachelor's degree in health sciences, engineering, or related field.
- 5+ years in client success or account mgmt in healthcare SaaS.
- Strong focus on customer happiness and retention.
- Experience designing and scaling CS programs.
- Excellent communication and presentation skills.
- Proficiency with CRM tools and data analysis; travel 25-50%.
🎁 Benefits
- 401(k) match
- Comprehensive healthcare benefits
- Generous PTO and parental leave
- Monthly reimbursement for skill building
- Monthly reimbursement for wellness, transportation, and home office
- Education reimbursement for select courses
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