Client Success Manager (CSM) - Storage Division

📋 Description

• Build strong, long-term relationships with a portfolio of customers as partners.
• Drive retention and growth by boosting product adoption and value.
• Proactively manage account health; set expectations and resolve issues promptly.
• Lead recurring business reviews (QBRs) with insights for exec audiences.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for customer needs.
• Educate customers on product updates and best practices for impact.
• Monitor and communicate customer health, risks, and opportunities using data.
• Identify risks early; develop mitigation plans and align teams for success.
• Develop expertise in storage industry and customer operating models for guidance.

🎯 Requirements

• 3–5+ years in CS/Acct Mgmt/SaaS or equivalent; Bachelor’s degree.
• Proven ability to manage a portfolio focused on retention, growth, and satisfaction.
• Strong communication/presentation skills; exec-level engagement.
• Highly organized; able to manage multiple priorities proactively.
• Analytical mindset; uses data to inform decisions and recommendations.
• Collaborative; works cross-functionally in fast-paced environments.
• Curiosity and continuous improvement mindset; travel as needed.
• Experience with self-storage/vertical SaaS; CRM tools (Salesforce).

🎁 Benefits

• Generous health coverage, disability, and life insurance.
• 401(k) match after 60 days; 100% vest after 1 year.
• Employer HSA contributions and an HRA for deductibles.
• Flexible vacation; take what you need.
• Be More rewards program with experiences.
• Mental health resources and paid parental leave.