Related skills
crm data analysis saas stakeholder management executive communication📋 Description
- Own client relationships in self-storage as strategic advisor.
- Conduct business reviews to prove ROI and plan next steps.
- Identify upsell and cross-sell opportunities based on objectives and product fit.
- Monitor key client metrics; address risks; improve retention.
- Liaise with Product, Engineering, Marketing for feature improvements.
- Use Vitally, Gong and CRM to track engagement and recommendations.
🎯 Requirements
- Strong relationship management; proactive engagement.
- Experience with Vitally, Gong, and CRM tools.
- 2-4 years in client success in SaaS; mid-market focus.
- 5+ years in storage/SaaS; exec reviews and mentoring.
- 10+ years in enterprise client success; executive relationships.
- Lead enterprise engagements; strategic planning.
🎁 Benefits
- Generous health coverage; disability and life insurance.
- 401(k) match after 60 days; 100% vest after 1 year.
- Employer HSA contributions and an HRA to offset deductibles.
- Flexible vacation; take what you need.
- Fully paid parental leave: 12 and 6 weeks.
- Volunteer time off and community events.
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