Related skills
crm saas dataanalysis gong vitally📋 Description
- Own client relationships in self-storage; advise on adoption and growth.
- Conduct Business Reviews to demonstrate ROI and align on strategy.
- Identify upsell opportunities based on objectives and product fit.
- Monitor key client metrics; address risks; drive retention.
- Serve as SME on self-storage trends and best practices.
- Liaise with Product/Engineering/Marketing to advocate feature enhancements.
🎯 Requirements
- 2-4 years in Client Success/Account Mgmt in SaaS or self-storage.
- Experience managing mid-market client relationships.
- Proficiency with Vitally, Gong, and CRM tools.
- Excellent communication and executive presentation skills.
- Willingness to travel for client engagements.
- Senior CSM: 5+ years; Principal CSM: 10+ years; mentoring and enterprise focus.
🎁 Benefits
- Generous health coverage and disability
- 401(k) match after 60 days
- Employer HSA and HRA contributions
- Flexible vacation (take what you need)
- Mental health resources and counseling
- Parental leave and caregiver leave
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