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account management customer success retention b2b upsell📋 Description
- Manage a high-volume core accounts portfolio to drive retention and revenue
- Understand client objectives and align Array's solutions to goals
- Own the full lifecycle: onboarding, deployment, launch, renewal
- Execute a structured engagement model with proactive outreach
- Identify growth opportunities, including upsell and cross-sell
- Collaborate with Product, Marketing, and Deployment for outcomes
🎯 Requirements
- 3+ years in B2B client success or related roles managing a portfolio
- Experience owning a book of business in the range of $3M-$8M ARR
- Ability to manage multiple accounts simultaneously with consistent outcomes
- Strong relationship management across a range of stakeholders
- Experience identifying expansion opportunities within existing accounts
- Operational discipline with prioritization and structured processes
🎁 Benefits
- Medical, dental, and vision premiums covered for full-time
- Unlimited PTO and sick leave plus 14 holidays
- 401k match up to 4% with immediate vesting
- Generous parental leave for all parents
- $1,000 desk setup subsidy for remote office
- $100/month to subsidize wifi/cell expenses
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