Client Success Manager, Channel

📋 Description

• Manage day-to-day comms for channel client accounts, including vendors and partner programs.
• Serve as trusted partner to channel marketers, translating goals into campaigns.
• Support onboarding for channel clients; align expectations, timelines, and deliverables.
• Set up, monitor, and optimize client programs in Salesforce; troubleshoot.
• Proactively identify cross-sell and upsell opportunities to drive retention.
• Lead onboarding and present Campaign Reviews to translate results into insights.

🎯 Requirements

• 1–2 years in sales, client success, or account management in IT Channel.
• Familiar with IT Channel ecosystem (vendors, distributors, MSPs, VARs, resellers).
• Strong communicator across email, Slack, and Zoom.
• Proficient in Google Sheets or Excel; manage data and reports.
• Highly organized; juggle multiple accounts with personal attention.
• Comfortable with Salesforce or similar CRMs; keep systems accurate.
• Proactive problem-solver; resolves issues and suggests improvements.
• Agile in a fast-paced environment; pivots strategies to drive needs.

🎁 Benefits

• Career growth and leadership mentorship programs.
• Flex Fridays: full or half-day off on Fridays.
• Remote-first culture: work from home.
• Flexible PTO: take time when you need it.
• Health coverage: medical, dental, vision.
• Insurance protection: life and disability coverage.
• 401K with match.
• Paid parental leave.
• Wellness perks: Headspace access and monthly fitness reimbursements.
• Pet insurance for your furry family members.
• Speaker series bonus: monthly talks with a bonus.
• Book reimbursement: up to 12 books/year.
• Bucket list benefit: annual contributions after 3 years.
• In-office perks: catered lunches for in-office teams.