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customer success saas onboarding b2b ticketing📋 Description
- Support client onboarding and follow-up.
- Help clients use Onebox tools (Ticket Secure, Flexi Ticket).
- Assist with client requests, configurations, and troubleshooting.
- Collaborate with Client Support for fast, accurate responses.
- Contribute to internal process improvements and docs updates.
- Represent Onebox at local events for on-site experiences.
🎯 Requirements
- 1-2 years in customer service, account coordination, or similar.
- Strong communication in Catalan, Spanish, and English.
- Tech-savvy; eager to learn SaaS tools and ticketing platforms.
- Organized, detail-oriented, proactive problem solving.
- Based in Barcelona with a hybrid work model.
- Nice-to-have: experience in ticketing, sports, or entertainment.
🎁 Benefits
- Flexible schedule
- Real impact in a high-growth global category leader
- 40% discount on Fever events and experiences
- Health insurance from Day 1
- 23 vacation days + your birthday off
- English or Spanish Lessons
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