Related skills
hubspot saas onboarding asana zendesk📋 Description
- Lead onboarding for new clients from Sales to implementation.
- Develop and deliver training; create docs, FAQs, and sessions.
- Drive account growth with cross-sell and upsell opportunities.
- Facilitate regular client sessions; provide hands-on support.
- Track KPIs (net revenue, utilization, conversion) and use insights.
- Review case trends; coordinate with Support and Engineering for scalable solutions.
🎯 Requirements
- 5+ years in CS/Account Mgmt/Consulting in SaaS; automotive a plus.
- De-escalate complex customer issues with empathy and urgency.
- Excellent communication; comfortable with stakeholders from ICs to directors.
- Experience with Zendesk, Asana, or HubSpot a plus, not required.
- Passion for solving complex problems with tailored, scalable solutions.
- Experience supporting workflows for large enterprise customers.
🎁 Benefits
- Remote-first culture; work from anywhere in the US.
- Equal opportunity employer; diverse and inclusive environment.
- Work with OEMs, insurers, fleets, and retailers.
- Collaborate across Sales, Product, and Operations.
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